FAQ

Is it possible to change my order after I have paid for the tickets/travel pass?
No, we're sorry to say that your order is being processed automatically. As a consequence it is not possible to change your order anymore. We advise you to check the order in detail before finalizing and hitting the order button.

How do I collect my Travel Tickets?
Collect your Travel Tickets at one of the Public Transport ticket machines at

Schiphol Airport
Amsterdam Central IJ-zijde,

Or at one of these OV Service & Ticket shops:

Schiphol Airport
Amsterdam Central Station
Amsterdam Zuid
Amsterdam Sloterdijk
Amsterdam Amstel
Zaandam
Eindhoven
Haarlem
Maastricht
Rotterdam Centraal
Den Haag Centraal

1) Print your order confirmation email and take it with you on your trip.
2) Collect your Travel Ticket at one of the listed OV Service & Tickets shops.
3) Have a nice trip!

Can I use Discover Holland exclusively with my mobile device?
Unfortunately not. It is currently necessary to search for a printer, have ink and paper ready to print your Ticket and Travel Pass. Only paper tickets will be accepted on site and while traveling.

I would like to know more details about a Day Trip or something went wrong while processing my payment. Where should I go?
Please contact our customer services, they're absolutely dedicated to helping you discover the perfect Day Trip and local experiences while staying in The Netherlands.