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FAQ

Is it possible to change my order after I have paid for the tickets/travel pass?
No, we're sorry to say that your order is being processed automatically. As a consequence it is not possible to change your order anymore. We advise you to check the order in detail before finalizing and hitting the order button.

How do I collect my Travel Tickets?
Collect your Travel Tickets at one of these OV Service & Tickets shops:

  • Schiphol Airport
  • Amsterdam Central Station
  • Amsterdam Zuid
  • Amsterdam Sloterdijk
  • Amsterdam Amstel
  • Almere Centrum
  • Zaandam
  • Hilversum
  • Eindhoven
  • Haarlem
  • Maastricht
  • Rotterdam Centraal
  • Den Haag Centraal

1) Print your order confirmation email and take it with you on your trip.
2) Collect your Travel Ticket at one of the listed OV Service & Tickets shops.
3) Have a nice trip!

Can I use Discover Holland exclusively with my mobile device?
Unfortunately not. It is currently necessary to search for a printer, have ink and paper ready to print your Ticket and Travel Pass. Only paper tickets will be accepted on site and while traveling.

I would like to know more details about a Day Trip or something went wrong while processing my payment. Where should I go?
Please contact our customer services, they're absolutely dedicated to helping you discover the perfect Day Trip and local experiences while staying in The Netherlands.